Caregiver Stories

Scott Carnahan, Facilities Supervisor, Facilities Department

Scott Carnahan is a Facilities Supervisor at Cleveland Clinic Weston Hospital. Scott has been working in healthcare for almost 34 years. He graduated college as a biomedical/clinical engineer and landed his first job with Cleveland Clinic in Fort Lauderdale after completing an externship with them.

As a clinical engineer, Scott was responsible for ensuring the medical equipment, such as imaging and monitoring systems, were in proper working order. He eventually started helping the Facilities team at Cypress Creek and moved to the Weston Clinic in 2001.

To say that Scott has seen a lot in his decades of working for Cleveland Clinic would be an understatement. “I should write a book,” he says, alluding to the many experiences and changes he has lived over the years. He recalls having to evacuate the hospital for Hurricane Andrew, “We had to coordinate with an ambulance company to come get our patients from the hospital and take them over to Florida Medical Center; the evacuation took six or seven hours to complete successfully.”

Managing a hospital's physical plant provides a lot of variety in Scott’s day-to-day responsibilities. One minute, he is troubleshooting an issue with the air conditioning, and the next, he is bringing more chairs to the emergency room lobby to help make patients more comfortable on a busy day. “I enjoy helping others and I enjoy taking care of the patients,” Scott says.

Scott is acutely aware of how his job impacts the patient experience; it is critical for his department to ensure the facilities are properly maintained and problems solved as quickly as possible. He has managed many complex situations and served as interim facilities director for the hospital’s last successful Joint Commission survey. Maintaining accreditation is an important indicator of the facility's commitment to patient safety. He is quick to credit his crew, “I'm proud of my guys and for everybody coming together, I have a great team here.”

In his free time, Scott enjoys attending his granddaughter’s soccer games and traveling with his significant other, domestically and to faraway places like Argentina. But the hospital never closes, and no matter where he is, you can always count on Scott, “If you call me, I'm gonna answer the phone.”

Marria Janjua, Market & Network Services 

Marria Janjua is the Director of Contracting and Payment Innovation, Market and Network Services at Cleveland Clinic in Florida as well as the Executive Director of the Cleveland Clinic Florida Integrative Health Accountable Care Organization (CCFIH ACO). She has been with Cleveland Clinic in Florida for 12 years.

Marria started her healthcare career as a Financial Counselor in Patient Financial Services with Cleveland Clinic Weston Hospital. She says her first job at the hospital was foundational and continues to impact how she views her role today, “It really allowed me to see healthcare through the eyes of the patients.” Marria has progressed within the organization through several positionsincluding Managed Care Revenue Specialist, Contract Manager, Senior Contract Manager and Finance Director II before being promoted to the Director of Contracting and Payment Innovations.

In her current role, Marria says one of the things she enjoys the most is “Making a positive impact on the overall health of our organization.” Marria’s day-to-day responsibilities include managing new and existing contracts, payer negotiations, managing Value Based Care operations, collaborating with other departments, and working with her team to resolve issues.She speaks very highly of her team, leadership and the organization as a whole, “I have a great support system in my team, Market and Network Services, as well as my leadership.” Marria also mentions how much she appreciates the mentoring she has received along the way and welcomes every opportunity to pay it forward.