Learn how Cleveland Clinic Builds a Culture of Improvement One Caregiver at a Time

We invite you to join Margaret McKenzie, MD, MS, FACOG, President, Cleveland Clinic South Pointe Hospital and Lisa Yerian, MD, Medical Director of Continuous Improvement as they discuss the benefits of our culture of improvement while sharing practical tips and examples of how to drive progress forward while in a leadership role.

On-Demand Recording

Join Drs. McKenzie and Yerian as they share what improvement means in healthcare and share how organizations can tackle improvement initiatives throughout their facilities. Learn how to engage employees, obtain physician buy-in, and overcome vulnerability while building a culture of improvement.

Meet the Speakers

Margaret McKenzie, MD, MS, FACOG

President, Cleveland Clinic South Pointe Hospital

As the hospital’s chief administrator, Margaret is passionate about championing physicians and other care givers to serve the healthcare needs of Cleveland’s suburbs with a team approach across disciplines. Margaret is the former president of the 1100-member Cleveland Clinic Women’s Professional Staff Association and is currently serving on the Cleveland Clinic Board of Governors and Board of Trustees. In 2007, Margaret was awarded the Cleveland Clinic Master Educator of the Year. In 2018, she has led national forums on “Your Physician Leader Value Proposition” for physician engagement at Becker’s 9th Annual Meeting as a guest reviewer and recently the American Association of Physician Leadership as a guest speaker on Physician Engagement.

Lisa Yerian, MD

Medical Director of Continuous Improvement

In her role, Dr. Yerian works within the Division of Medical Operations and Pathology and Laboratory Medicine Institute at the Cleveland Clinic. She joined the staff of the Cleveland Clinic in 2004, where she serves as a member of the gastrointestinal pathology service and director of the hepatopancreaticobiliary service. In 2009, Dr. Yerian was appointed Section Head of Surgical Pathology, and through her work in surgical pathology she developed an interest in using process improvement and business management tools and principles in the laboratory. She has directed several national and international courses in liver and gastrointestinal pathology and in continuous improvement, and is well-known for her enthusiasm for teaching.